We are reopening our restaurants with team and guest safety in mind

We’re excited to have fired up the grills to bring back the best steaks in town - with team and guest safety at the heart. Please find more info about our new safety guidelines and reduced menu below.

Our Northampton and Stevenage restaurants are located in Tier 1 areas.
In line with current government guidelines preventing households mixing indoors, please note that:
_ our maximum capacity is limited to 6 people per table
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order.

Our Basildon restaurant is located in a Tier 2 area.
In line with current government guidelines preventing households mixing indoors, please be aware that:
_ we may require ID from every member of a group to ensure that the addresses match so please don’t be offended if we ask.
_ we reserve the right to refuse entry to anyone unable to provide an ID or presenting an ID with an address that doesn’t match the rest of the group’s except for members of a support bubble.
_ our outdoor seating spaces remain unimpacted.
_ our maximum capacity is limited to 6 people per table.
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order.

Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

 

Safe and sound
Your safety is our priority and we are following the latest government’s advice to ensure your experience is enjoyable and trouble-free. Please note that from the 24th September all guests who are not exempt will need to wear a face covering when visiting our restaurants, except when seated at a table to eat or drink. More information can be found here.

We are running on smaller teams and actively promoting social distancing by minimising contact throughout the restaurant. When dining in, you will therefore be encouraged to pay via Pay At Table or using a contactless card.

We promote frequent handwashing for our teams and have introduced specific PPE, enhanced cleaning practices with dedicated frequencies for key areas as well as sanitising stations. We also monitor our team members health daily and support self-isolation when required.

All customers ordering through our Click & Collect service do so from a contacless dedicated collection point and with a specific collection slot. For your safety, we also double bag every takeaway order.

 

Our reduced menu
We are offering a simplified menu allowing social distancing measures and reducing pressure on our teams but don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can bear this in mind for the next stage.

 

Opening hours
Please note that we are operating reduced hours to allow for thorough cleaning of our restaurants. Please check with your local restaurant for the latest information.

 
 

FREQUENTLY ASKED QUESTIONS

 

RESTAURANTS

Which locations are closing?
Regrettably, due to the impact of Covid-19, we’ve had to permanently close some of our restaurants. Our Basildon, Northampton and Stevenage sites have however reopened and we hope to see you there.

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Please be assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

 

PAYMENT OPTIONS

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause.

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and as a result of the changes, our menu now includes items with a range of VAT rates.

We are reopening our restaurants with team and guest safety in mind

We’re excited to have fired up the grills to bring back the best steaks in town - with team and guest safety at the heart. Please find more info about our new safety guidelines and reduced menu below.

Our Northampton and Stevenage restaurants are located in Tier 1 areas.
In line with current government guidelines preventing households mixing indoors, please note that:
_ our maximum capacity is limited to 6 people per table
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order.

Our Basildon restaurant is located in a Tier 2 area.
In line with current government guidelines preventing households mixing indoors, please be aware that:
_ we may require ID from every member of a group to ensure that the addresses match so please don’t be offended if we ask.
_ we reserve the right to refuse entry to anyone unable to provide an ID or presenting an ID with an address that doesn’t match the rest of the group’s except for members of a support bubble.
_ our outdoor seating spaces remain unimpacted.
_ our maximum capacity is limited to 6 people per table.
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order.

Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

 

Safe and sound
Your safety is our priority and we are following the latest government’s advice to ensure your experience is enjoyable and trouble-free. Please note that from the 24th September all guests who are not exempt will need to wear a face covering when visiting our restaurants, except when seated at a table to eat or drink. More information can be found here.

We are running on smaller teams and actively promoting social distancing by minimising contact throughout the restaurant. When dining in, you will therefore be encouraged to pay via Pay At Table or using a contactless card.

We promote frequent handwashing for our teams and have introduced specific PPE, enhanced cleaning practices with dedicated frequencies for key areas as well as sanitising stations. We also monitor our team members health daily and support self-isolation when required.

All customers ordering through our Click & Collect service do so from a contacless dedicated collection point and with a specific collection slot. For your safety, we also double bag every takeaway order.

 

Our reduced menu
We are offering a simplified menu allowing social distancing measures and reducing pressure on our teams but don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can bear this in mind for the next stage.

 

Opening hours
Please note that we are operating reduced hours to allow for thorough cleaning of our restaurants. Please check with your local restaurant for the latest information.

 
 

FREQUENTLY ASKED QUESTIONS

 

RESTAURANTS

Which locations are closing?
Regrettably, due to the impact of Covid-19, we’ve had to permanently close some of our restaurants. Our Basildon, Northampton and Stevenage sites have however reopened and we hope to see you there.

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Please be assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

 

PAYMENT OPTIONS

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause.

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and as a result of the changes, our menu now includes items with a range of VAT rates.