Privacy Notice

ANONYMOUS VISITOR STATISTICS COOKIES

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytics programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before.

TURNING COOKIES OFF

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (learn how here). Doing so, however, will likely limit the functionality of our website - and a large proportion of the world’s websites - as cookies are a standard part of most modern websites.

PAY MY BILL TERMS & CONDITIONS AND PRIVACY

These Terms & Conditions and Privacy Notice govern your use of the Pay My Bill service (“Pay My Bill”) made available to you by Firejacks (“Firejacks”, “we” or “us”), a brand of The Restaurant Group (UK) Limited, a company registered in England under company number 894426, with its registered office at 5-7 Marshalsea Road, London SE1 1EP. VAT number 340 3778 62.

Pay My Bill

Pay My Bill is designed to allow you to pay your Firejacks bill electronically, using your smartphone or other compatible mobile device, at participating restaurants. To access Pay My Bill, you will need to connect to the Pay My Bill service via the Firejacks website at: https://www.firejacks.co.uk/ (the “Firejacks Website”).

We may offer a choice of ways of paying via Pay My Bill, including using third party online payment services (e.g. PayPal, Apple pay …). When you pay using Pay My Bill, you will be emailed a receipt. You can also ask for a hard copy receipt from your server.

Pay My Bill may not support discounts and promotions. If you have any discounts or promotions you would like to use, please inform your server before you pay via Pay My Bill, so that they can be applied to your bill.

How we use your personal details

1. Pay My Bill service: In order to pay your Firejacks bill using Pay My Bill, where this service is available, you will need to input a valid email address and your credit or debit card details.

Payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve transferring your data to Braintree’s servers located within the United States. Braintree is self-certified to the US Department of Commerce under the EU-US Privacy Shield. The application will transfer payment details directly from Braintree to the operator’s point of sale system. By inputting your email and payment card details, you are consenting to the use of such details by Braintree, the operator and us for the purpose of paying your bill and processing your payment.

We will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. We will also share your email address with Omnifi Limited who will generate and send you an electronic receipt on our behalf, following bill payment.

2. Email Updates and Promotional offers: We would like to send you updates and information on our promotional offers for our restaurants, from time to time. These may include joint offers with our business partners. If you no longer want to receive such offers, please notify us by writing to:

Marketing Department
Firejacks
Walter Tull Way, Sixfields
Northampton, NN5 5QJ

Availability of Pay My Bill and Liability

While we will try to make Pay My Bill available to you via the Firejacks Website, Pay My Bill may not be available at all restaurants or at all times. Pay My Bill is for your own personal use only, at your own risk, and must not be used for commercial purposes. We will not be liable for any unavailability or malfunction of Pay My Bill, any connection problems or any other failure or inability to access or use the Firejacks Website, or a third party online payment service via Pay My Bill. We also reserve the right to refuse the use of Pay My Bill to pay a bill, if we have reason to suspect fraud, misconduct or unauthorised or inappropriate use.

Where Pay My Bill, the Firejacks Website or the third party online payment service are not available, or their use is refused, you will still be liable to pay for your bill using another acceptable means of payment.

In any case, we will not be liable for any indirect, incidental or consequential damages or any financial loss, loss of income, data or other information or loss of reputation as a result of the use of, or inability to use, Pay My Bill or the Firejacks Website. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or any other liability that cannot be excluded or limited by English law.

Additional information

We reserve the right to change these Terms & Conditions and Privacy Notice at any time. Any changes to these Terms & Conditions and Privacy Notice will be effective immediately upon posting the revised version on the Firejacks Website, and your continued use of Pay My Bill will be deemed to be acceptance of the revised Terms & Conditions and Privacy Notice.

You may be subject to charges imposed by your mobile network operator or internet service provider. Payment of such charges is solely your responsibility. The ability to download or access the Firejacks Website may be restricted or impaired when roaming on a network abroad.

These Terms & Conditions and Privacy Notice are governed by English Law and you and we submit to the non-exclusive jurisdiction of the English Courts.

Our full Privacy Policy can be obtained from our website at https://www.firejacks.co.uk/privacy.

PRIVACY POLICY

Last updated 1st November 2011

We at Firejacks (“we”. “us”, “our”, as appropriate in the context), respect your right to privacy. This Privacy Policy describes the types of personal information that you may provide to us or which we may otherwise collect when you communicate with us, including when you visit our website located at https://www.firejacks.co.uk and when you use the Free WiFi service when you dine in one of our restaurants. This Privacy Policy also describes how we may use your information, with whom we may share it and how we protect it. We also tell you how you can reach us to update your information, unsubscribe from receiving marketing communications from us, or answer any questions that you may have about our privacy practices.

By communicating with us, including when you access and use our website or when you register and use the Free WiFi service in one of our restaurants, you are accepting and agreeing to the information practices described in this Privacy Policy. This Privacy Policy explains:

What information we collect and how do we obtain it?
How do we protect your information?
How do we use the information we collect?
Information we share.
Collection of information by third party sites.
Cookies.
Disabling / Enabling Cookies.
Revisions to this Privacy Policy.
How to contact us.

  1. What information we collect and how do we obtain it?

We collect personal information relating to you, such as your name, address, phone number and/or e-mail address (“Personal Information”) in the following situations:

Information you provide when you contact us (including by email, phone, SMS, via the website or otherwise), subscribe and use our Free WiFi service when you dine in one of our restaurants, subscribe for e-mail newsletters and update services, order items from us, participate in market research initiatives or promotional events, complete a questionnaire or competition entry form or submit a job application form.

Information collected automatically using cookies: whenever you interact with our website (including when you browse the website or download information from it) we collect and store certain types of information about your visit using cookies. We describe how we use cookies and how you can disable them below. The information we collect using cookies includes information which identifies the computer you use to access the website, the date and time of the visit and the pages visited.

Information collected automatically when you use the Free WiFi service in one of our restaurants: we may collect certain information concerning your use of our Free WiFi service you dine in one of our restaurants in order to produce aggregated and anonymous reports concerning the use of the Free WiFi service. These reports will not personally identify you.

  1. How do we protect your information?

We believe we apply appropriate security measures to prevent unauthorised access to Personal Information we hold about you. All Personal Information about our customers is stored within a robust secure environment.

Our practice is that no data is ever provided to third parties except in the circumstances described in section 4 below.

Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email. Please also note that perfect security does not exist on the Internet. You’ll know that you’re in a secure area of our website when a “padlock” icon appears on your screen and the “http” portion of our URL address changes to “https.” The “s” stands for “secure.”

  1. How do we use the information we collect?

We will only use your Personal Information for the purpose(s) for which you provide it to us including for example to:

Respond to your enquiries, provide you with updates on our services and details of promotional events;
process orders and payments and arrange delivery of items;
provide to you the Free WiFi service in our restaurants;
communicate with you regarding orders, promotions and market research initiatives;
improve our services;
update and maintain our records;
prevent or detect fraud or abuses of our website or our Free WiFi service;
enable third parties to carry out technical, logistical or other functions on our behalf to make the website more useful to you; and/or
process job applications.
Updates and Promotional offers: unless you have told us that you do not wish to be contacted for this purpose, we send you updates and information on our promotional offers. These may include joint promotions with our business partners. If you no longer want to receive such offers, please notify us by writing to:

Marketing Department
Firejacks
Walter Tull Way, Sixfields
Northampton, NN5 5QJ

Or alternatively send an email to: hello@firejacks.co.uk

We do not transfer your Personal Information to countries outside the European Union.

  1. Information we share

We only share your Personal Information with our appointed carriers, sub-contractors and distributors and with other entities as described below. We ensure the parties with whom we share your Personal Information follow practices at least as protective as those described in this Privacy Policy, except in the event of a business transfer as specified below.

Agents: from time to time we employ other companies to perform functions on our behalf including fulfilling order deliveries, sending customer communications, analysing data, providing marketing assistance, processing payments, improving our services and providing customer service. They may have access to Personal Information needed to perform their functions, but may not use it for other purposes

Fraud / Credit Risk: where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations.

Legal reasons: we may disclose information about you (i) if we are required to do so by law, (ii) in response to a request from law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share your information.

  1. Collection of information by third party sites

Our website may contain links to other websites whose privacy practices may be different to ours. You should check the privacy notices of those third party sites as we have no control over information that is submitted to or collected by those third party sites. We are not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of these sites.

  1. Cookies

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can recognise your computer when a user of your computer returns to a website previously visited by someone using your computer. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number that identifies your computer. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

There are two broad categories of cookies - “first party cookies” and “third party cookies”. First party cookies are cookies that are served directly by the website operator to your computer, and are used only by the website operator to recognise your computer when it revisits that site. Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer when it visits other websites. Third party cookies are most commonly used for website analytics or advertising purposes.

When you visit our website we serve a cookie to your computer. Cookies may be used in the following ways:

To enable the personalisation features on our website (which give you the ability to recall recently viewed pages and see information which you have input on line); and
to compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the structure of our website. We cannot identify you personally in this way.
Two types of cookies may be used on our website; “session” cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site and “persistent” cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

  1. Disabling / Enabling Cookies

You can accept or decline cookies by modifying the setting in your browser. The “help” portion of the toolbar on most Internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. For further details on how to do this please visit the educational sources http://www.allaboutcookies.org/and http://www.youronlinechoices.eu/

Please note that if you disable cookies you may not be able to use all the features of our website.

  1. Revisions to this Privacy Policy

We may update or revise all or any part of this Privacy Policy from time to time. A copy of the current Privacy Policy will be posted on our website and we encourage you to check it from time to time so you are aware of any changes or updates to the notice.

  1. How to Contact us

Should you:

Have any questions about this Privacy Policy or how we use your Personal Information;
no longer wish to receive promotional offers;
decide that you no longer wish us to hold or use any of your Personal Information;
wish to change the use to which your Personal Information can be put;
want to change the Personal Information we hold about you; and/or
have any questions about this Privacy Policy
please write to us at:

Marketing Department
Firejacks
Walter Tull Way, Sixfields
Northampton, NN5 5QJ

Or alternatively send an email to: hello@firejacks.co.uk

Firejacks is a brand of the The Restaurant Group (UK) Limited. The Personal Information which you provide or which we gather from the website or in the course of providing you services is controlled by The Restaurant Group (UK) Limited. Registered office: 5-7 Marshalsea Road, London, SE1 1EP. VAT number 340 3778 62. Registered in England no 0894426.

FIRESNAPS Competition

Competition T&C’s:
• By tagging #FireSnaps you are entering into the #FireSnaps competition and give consent to Firejacks to reuse your photo/video.
• If your image/video is reused by Firejacks, Firejacks own the rights to your image/video and can reuse for Firejacks own marketing purposes.
• Your Instagram username will be tagged the first time we repost your image to our Instagram page, after this, Firejacks are not obliged to tag or credit you in any further photo uses.
• If you do not wish for your username to be tagged, please email social@firejacks.co.uk
• You may enter this competition as many times as you like.
• If your image/video gets reused on the Firejacks Instagram page, you will receive a voucher entitling you to a complimentary sharing starter from our ‘Crowd Pleasers’ menu which must be redeemed within 30 days of receiving your voucher.

Free Sharing Starter Voucher:
• With this voucher, you can enjoy a complimentary sharing starter from our ‘Crowd Pleasers’ menu, when at least 2 meals are purchased from the main menu.
• You have 30 days to redeem this voucher after issuance at any of our Firejacks restaurant locations.
• This voucher may not be used more than once.
• Only 1 topping is included with the Topped Nachos.
• You cannot use this voucher with any other voucher or promotion.